iCOS and COVID-19


Dear Customers

As many people prepare to work remotely, our Team are also preparing to self-isolate and will therefore be working from home starting tomorrow.

In this general time of uncertainty, we will still be providing support, however we will be prioritising support related emails before any others. Any onsite visits will be cancelled until further notice.

If you are requesting something that doesn’t already exist in iCOS LIVE, then it is considered a feature request and not a support ticket.

We would appreciate that such feature requests are put on hold until further notice.

If necessary our Support Team can remotely access your system via Team Viewer. We also have Microsoft Teams and are investigating Zoom software.

iCOS LIVE is here to support you as always and we wish you all to be safe, stay well and to lookout for yourselves and your families.

Best wishes from the Team at iCOS


We have been working on our new mobile/tablet feature for the iCOS GO app. Due to C-19 we have given it our full attention hence why we can’t
prioritize iCOS LIVE feature requests/customisation currently.

The first cut will be for freight bookings only doing essential supplies so that you can use the camera feature instead of sign on glass. We will have further updates near the end of the week re delivery plans for the following week.

Please contact iCOS Support for this feature, if intrested.

Also to note, we have been trying to reach out by phone. However the phone lines are jammed.

We trust your operations are coping with working from home in iCOS LIVE and that you have all your customers booking online . If you haven’t got all your customers booking online,  please contact Myself and Wayne@icoslive.com and we will assist you with this. This will hopefully reduce phone calls and help to streamline your operations.

Stay well, stay safe – Kathy


We may be in lock-down, but the Team at iCOS LIVE are working remotely and are here to support you as an essential supplier.

Keep those trucks rolling and the freight moving! You are some of the countries Hero’s and we cannot thank you enough. We are very grateful.

We have added a page to our website for our updates on COVID-19 (https://icoslive.com/icos-and-covid-19/) , So please feel free to check this page out regularly.

We at iCOS LIVE have been building our new iCOS GO APP, which will feature the first version of our new Camera feature, that automatically allocates a photo to a Freight Booking ( Other booking types will follow).

Please email iCOS Support (support@icoslive.com) if you require this feature, so your drivers do not have to obtain signature captures during this time.

As for general support, please email iCOS Support rather than trying to phone, as the lines are overloaded.

Also please ensure your staff and customers are using Google Chrome or Mozilla Firefox browsers from home, to get the best experience from iCOS LIVE.

Blessings from the iCOS LIVE team, we will see you all in person on the other side of this – Kathy and the Team at iCOS


Thank you to all the Truck Drivers who have been delivering those essential supplies and keeping the economy going in a Pandemic.

For all our iCOS LIVE users/truck drivers, thank you once again. Blessings – From the Team at iCOS

Featuring Alok Patel, Manager of the Gulf Harbour 4 Square supermarket and Claude delivering essential supplies

Industry News

What Budget 2020 holds for trucking

What a difference a year and a global pandemic makes.

The 2019 Budget delivered a $7 billion surplus, the 2020 Budget, a $28 billion deficit.

Quite rightly, the 2020 Budget focuses on jobs as we look at about 1,000 people a day joining the unemployment queue. Many of these are people who have never been unemployed, and have not previously experienced poverty.

Some commentators have remarked that it borrows big, splashes the cash and hopes for the best, rather than delivering a strategy to get New Zealand out of one of the deepest economic holes it has ever been in. You only need to look at the $32 million the Budget allocates to food banks to realise what’s ahead.

Our net debt will be 53 percent of GDP – that’s some borrowing.

Two aspects of the job creation interest us – the industry will be very pleased to read about significantly more support to trades training and a greater infrastructure spend.

We are also pleased to see an extension of the wage subsidy. Although, the threshold for the further eight weeks of wage subsidy is a 50 percent year-on-year reduction in the business’s income, as opposed to the original 30 percent reduction. For businesses in that situation, you have to wonder about their viability going forward. 

As the RTF hopes to embark on a road freight transport specific training scheme later this year – Pathway to success – we hope the Budget allocation to trades training ($1.6 billion for a Trades and Apprenticeships Training Package to help workplaces retain their trainees) will have some capacity for our industry. We have after all, demonstrated ourselves as a critical industry to our country’s economy, particularly in the minds of the public.   

Infrastructure is a tried and true lever to create jobs, both as an economic stimulant and to enhance capacity for greater productivity over the long term. So it is not surprising to see a further $3 billion to fund infrastructure projects. This comes from the $50 billion the Government has set aside in this Budget to recover from COVID-19.

This infrastructure spend is in addition to the previously announced $12 billion New Zealand Upgrade Programme. The Government’s Infrastructure Industry Reference Group is giving advice to Ministers on which projects should progress. As always, we advocate for spending on roads to ensure freight can move efficiently and more safely around New Zealand to the ports and airports that take it to our export markets. Exports will be a massive contributor to our economic recovery.

We are disappointed to see New Zealand First grab more money for rail projects that don’t stack up, to the tune of $4.6 billion. Within the past week we have seen two rail lines ruled out by KiwiRail as uneconomic. The Gisborne to Wairoa freight line didn’t stack up. And $250,000 was spent to find the obvious – that a passenger line from Hokitika to Westport on the South Island’s West Coast came at an unrealistic price of $92 million. That would leave passengers paying $400 for the return trip on a train. Now, more than ever, the economic benefits of infrastructure projects must stack up so they aid our nation’s recovery.

We support spend on rail to ease city congestion and improve public transport. We’d like to see Auckland’s City Rail Link project completed, and the budget not to blow out completely, as a first best step. We think it is sensible the Government has shelved Auckland’s light rail project. As the West Coast project showed, there has to be a realistic cost-benefit ratio to any future rail investment.

We support this Budget’s goal to create jobs at a time many New Zealanders are facing unemployment. We support training and re-training as one path to employment and we believe road freight transport can make a strong contribution to this.

We support infrastructure spend but we want to be sure it is more than big announcements. We want confidence that there is the capability and capacity in New Zealand to pull off these big projects in a timely fashion and within budget.

Nick Leggett, CEO, Road Transport Forum

Nick Leggett, CEO, Road Transport Forum, calls on the Government to support the truck drivers transporting essential goods by road during the alert level 4 lockdown.

How interesting that three of the most vilified groups in New Zealand pre-Covid-19 – farmers, truck drivers and immigrants – are now the ones holding the country’s economy together.

Last week, I met with Transport Minister Phil Twyford and his officials from the Ministry of Transport and I spoke before Parliament’s Epidemic Response Committee.

The messaging was the same – please recognise the vital work trucking operators and truck drivers are doing; please let the freight chain work as it should without the arbitrary terms of essential and non-essential freight; and how do we get our businesses out of this in one piece – what does life beyond the Level 4 lockdown look like?

I’d like to recognise the truck drivers who are transporting essential goods by road during this Level 4 lockdown.

They are doing jobs they love, but they are more isolated than usual, from their whānau and colleagues. Our economy and well-being are tethered to trucking. My view is that these workers and transport operators have not perhaps had the recognition and thanks they deserve.


Our industry has yet again stepped up to meet need – these are the people who are keeping supermarket shelves stocked, and medicine and equipment going into hospitals and pharmacies. They respond to need in just minutes and they get goods where they need to go.

I have been speaking to many trucking operators since the lockdown began and a lot of them are operating at a loss, because of the arbitrary labelling of freight as essential and non-essential.

Obviously, the longer this goes on, the more businesses will fail and the more people will be unemployed.