The iCOS LIVE Logistics Software Security of your personal, business and financial data is very important to us. We continue to invest and improve the infrastructure that protects your data.
Logistics Software Security User Access
Access to iCOS LIVE is protected via username and password. Only once you successfully login to iCOS LIVE can you access your business and logistics information. The iCOS LIVE security model is company and role based, which means that no iCOS LIVE customer can see any others data. iCOS LIVE staff cannot see your password, but in the worst case can reset it if requested by an authorised user.
Recommended practise is that upon commencement of a new iCOS LIVE account, a ‘super user’ be nominated and granted the permissions to manage security setup for your company and colleagues.
Secure Financial Information
We suggest that all users have strong passwords and that you limit who in your team can see your company’s financial information, such as freight rates and costs.
Logistics Software Security Hosting Environment
The iCos LIVE software platform is hosted by Webdrive at a purpose built, high availability hosting facility with full 24×7 operational system monitoring service. Physical access to the hosting environment is restricted by biometric access control to authorised personal.
External network access to our servers is controlled by redundant border routers and intruder protection systems, which are configured and monitored according to industry best practice.
Logistics Software Security Back-ups and Recovery
We run backups nightly, full offsite backups weekly and transaction log backups of our database every 20 minutes so we can immediately recover your data if necessary.
To ensure high availability we have in place high capacity and physically diverse internet connectivity, with redundant upstream data providers (ISPs). Redundant UPS protection with separate power feeds across each rack and standby diesel generation to ensure continuity of electrical supply.