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Overview

Account Setup

Internal users

  • Super User Menu
  • Financials
  • Dispatch Menu
  • Hamburger
  • Extra Costs and Charges
  • Quick Actions
  • The Details tab
  • Document Storage
  • Installing Online Support – Chrome (Windows)
  • Installing Online Support – Firefox (Windows)
  • Creating a Client
  • Updating a Client
  • Setting default client booking addresses
  • Clearing default booking addresses
  • Creating a FAF Group
  • Updating a FAF Group
  • Assigning a FAF Group
  • Logging in
  • Creating internal users
  • Assigning roles, tasks and depots to an internal user
  • The Super User role and tasks (internal users only)
  • The Financial role and tasks (internal users only)
  • The Dispatch role and tasks (internal users only)
  • The Reporting role and tasks (internal users only)
  • Viewing and modifying a user

Clients

Sub-contractors

Bookings and Dispatch

  • Autodocketing
  • Fuel Adjustment Factors (FAF Groups)
  • Creating, modifying and disabling a client company record
  • Creating a client user account
  • Setting and removing default booking addresses
  • Financial role and tasks (clients only)
  • Customer role and tasks (clients only)
  • Advanced client configuration
  • Client Training: Creating a Container Booking
  • Client Training Manual (Freight)
  • Creating and modifying a subcontractor company record
  • Creating a subcontractor vehicle and depot
  • Creating a subcontractor user account
  • Assigning subcontractor roles and tasks
  • Search for Consignment
  • Freight Booking
  • Bulk Booking

Invoicing

Areas and Places

  • Invoicing Screen
  • No rate found alert
  • Places Screen

Get in Touch

NZ 0800 001 668

AU 1800 140 368

Email iCOS LIVE Support

Log or View a Support Ticket

Head Office

38 William Pickering Dr Rosedale, Auckland

Proudly 100% NZ Owned and Operated
© 2025 iCOS LIVE

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